SHIPPING
STANDARD DELIVERY $12
Usually dispatched within 2-3 working days. Products shipped from ID Liner partners are dispatched within 5-7 working days.
Standard Shipping: Delivery in 3-5 business days.
Any orders placed over Black Friday or Flash Sale Events will be dispatched within 7 working days - due to unprecedented sale volumes and logistics.
Please Note: Any products ordered whilst on 'Pre-Order' will take longer to arrive and may be sent separately.
CANADA
It is the customers responsibility to pay customs and duty fees that might be charged to your order.
DAMAGED SHIPMENTS
A damaged product is defined as a product that is leaking, shattered, bent or crushed. Photo evidence of the damage is required for quality control. Damaged products will be replaced or refunded after inspection.
If there is a problem with your products, please notify us by email or in writing within 5 days of delivery providing full details of the fault.
FAULTY PROUCTS
Please inspect your products carefully for any faults immediately upon receiving them and notify us by email or in writing within 5 days of delivery providing full details of the fault
Notifications of product faults after 5 days of receipt will not be eligible for replacement or refund.
WRONG ADDRESS
If the wrong address was entered at the time of ordering, it is the customers responsibility to contact the courier for retrieval or address change in transit.
SALES, PROMOTIONS & DISCOUNT CODES
Purchases made before temporary price drops, likes those during special sales events such as Flash Sales or Black Friday, are not eligible for price adjustment refunds.
Codes cannot be applied after payment has been processed and customers are not eligible for price adjustment refunds.
RETURNS
All pigments are final sale. No returns. No exchanges. No refunds on opened products.
Due to the sterile nature of the pigments and needles, we operate a no returns policy on all of them.
All pigments, needles and devices are final sale.
Returns can be made of non sterile items if the product is unused, unopened, with the single use plastic still on and the product in perfect condition.
All products bought during any sale or flash sale, such as Black Friday/ Cyber Monday/ Memorial Day/ Labours day etc, are final sale and no reruns will be accepted.
For all returns please notify us by email or in writing within 5 days of receiving the item, providing a photo of the product you wish to return along with a brief explanation of the reason.
In accordance with your legal rights we will issue a full refund if the returned products are deemed by us to be faulty. We will upon receipt and inspection of the faulty products issue you with a refund within 14 days, for the price you paid for the products, in addition to any applicable delivery charges you incurred, that had been agreed in advance of return and subject to receipt of a delivery invoice.
Returning any products to us, is the customers responsibility and we will not be responsible for loss or damage to them in transit. We therefore recommend that these are returned to us using a reputable recorded delivery service. If products are damaged or lost in delivery we reserve the right to charge you, or not to refund any amounts due to you, that are attributable to the loss or damage.
If the product qualify for an exchange, it will be arranged without unreasonable delay and without charge.
Replacement products will not be dispatched until the original products have been returned to us for assessment. The cost of returning products to us is your responsibility. However, on inspection if we deem the product to be faulty, we will credit you reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover postage carriage.
For more information on returns, please contact us.
STATE REGULATIONS
MACHINE RETURNS
All Machines, Devices and Power Supply sales are final. We operate a no-returns policy due to the sterile nature of the products if they have been opened or had their single use plastic removed. Packaging must be sealed and in original unopened condition for an eligible refund on review.
Defenderr machines comes with a one-year manufacturer’s warranty from the date of purchase. The warranty only covers manufacturer defects upon review. Proof of purchase is the customers responsibility and is required to claim under the warranty within the one-year period.
One-year warranty is voided if any of the following apply under inspection:
- Machine shows signs of ink/liquid within the internal components
- Machine shows signs of being dropped
- Machine shows signs of being overlubed
- Machine shows signs of being tampered with
- Machine shows signs of internal components/parts replaced by anyone outside of the manufacturer designated repair team
Non warranty repairs:
For more information on returns, please contact us.
View our full terms and conditions here.
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